商务英语抱怨信函写作【优秀3篇】

商务英语抱怨信函写作 篇一

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding the recent service I received at your company. I have been a loyal customer for several years and have always been satisfied with your products. However, the experience I had last week has left me extremely dissatisfied.

On Tuesday, I visited your store to purchase a new laptop for my business. I had done my research beforehand and knew exactly what I wanted. However, when I arrived at the store, I was greeted by a salesperson who seemed disinterested and unhelpful. I explained what I was looking for, but instead of providing assistance, he simply pointed me towards the laptops and walked away.

I spent the next hour browsing through the options, trying to find the specific model I wanted. However, I soon realized that the laptops on display did not match the specifications listed online. When I asked another salesperson for clarification, he was unable to provide any information and suggested I speak to the first salesperson.

I approached the first salesperson again and asked for his assistance. However, he seemed irritated and uninterested in helping me. He reluctantly checked the inventory and informed me that the laptop I wanted was out of stock. He made no effort to offer an alternative solution or to assist me in finding another suitable option.

I found this level of customer service to be completely unacceptable. As a loyal customer, I expected to receive knowledgeable and helpful assistance when making a significant purchase. Instead, I was met with indifference and lack of professionalism.

I kindly request that you address this issue promptly and take necessary steps to ensure that such incidents do not occur in the future. I believe that your company has the potential to provide excellent service, and it is disheartening to see such a decline in customer care.

I hope that you will take my complaint seriously and take appropriate action. I look forward to hearing from you and resolving this matter satisfactorily.

Yours sincerely,

[Your Name]

商务英语抱怨信函写作 篇二

Dear [Recipient's Name],

I am writing to express my deep disappointment and frustration with the recent delivery service provided by your company. As a long-time business partner, I have always relied on your efficient and timely delivery to meet my customers' expectations. However, the recent experience has been far from satisfactory.

On Tuesday, I placed an order for a large quantity of products to fulfill the demands of my clients. The delivery was scheduled to arrive on Thursday morning, giving me ample time to prepare for the upcoming events. However, to my dismay, the delivery did not arrive until Friday afternoon, causing significant inconvenience and disappointment for both me and my clients.

Furthermore, the condition of the products upon delivery was unacceptable. Several items were damaged, and some were even missing. This has not only resulted in financial loss for my business but has also damaged my reputation as a reliable supplier to my customers.

I immediately contacted your customer service department to report the issue and seek a resolution. However, I was met with a lack of empathy and urgency in resolving the matter. The representative I spoke to seemed disinterested and offered no immediate solution or compensation for the inconvenience caused.

I believe that as a reputable company, it is your responsibility to ensure that your customers receive the highest level of service and satisfaction. Unfortunately, this recent experience has left me questioning whether I can continue to rely on your company for my business needs.

I kindly request that you investigate this matter thoroughly and provide me with a satisfactory resolution. I expect a prompt response and appropriate compensation for the financial and reputational damage caused by this incident.

I hope that you will take my complaint seriously and take immediate action to rectify the situation. I value our business partnership and believe that it has the potential to thrive with improved service and customer care.

I look forward to your prompt response and a resolution to this matter.

Yours sincerely,

[Your Name]

商务英语抱怨信函写作 篇三

　　Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决，商务英语10种抱怨信函写作篇。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

　　书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚 、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。

　　1） For Delay in Shipment (由于发货延迟而抱怨)

　　Dear Sirs ,

　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

　　Please look into the matter as one of urgency and let us have your reply as early as possible .

　　Yours faithfully,

　　亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的`不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货，商务英语《商务英语10种抱怨信函写作篇》。

　　请紧急处理此事，并尽快告知结果。

　　2） For Poor-Packing （由于包装不妥提出索赔）

　　Dear Sirs ,

　　We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

　　Sincerely yours ,

　　亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意 ，故我们不得不提出索赔。经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。 建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。