回复投诉信范文【推荐6篇】
回复投诉信范文 篇一
尊敬的顾客，
感谢您对我们公司的关注和支持，并对我们服务中出现的问题提出了投诉。我们对给您带来的不便和不满深表歉意。您的反馈对我们而言非常重要，我们会认真对待您的意见，并采取相应的措施来改进我们的服务质量。
首先，关于您在投诉信中提到的物品损坏问题，我们深感遗憾。我们会立即联系物流公司对此进行调查，并要求他们采取相应的补救措施。同时，我们也会加强对物品包装和运输环节的监管，以确保类似问题不再发生。
其次，关于您在投诉信中提到的客服人员态度不友好的问题，我们深感抱歉。我们会立即进行内部调查，找出问题所在，并对相关员工进行必要的培训和约束。我们重视每一位客户的意见和感受，我们将确保所有员工都能以友好、耐心和专业的态度为客户提供服务。
最后，我们很高兴您能提出对我们的改进建议。我们会认真研究您的建议，并将其纳入我们的改进计划中。我们承诺会不断提升我们的服务质量，以满足客户的需求和期望。
再次感谢您对我们公司的支持和理解。如果您还有任何疑问或意见，请随时与我们联系。我们将尽力为您提供更好的服务。
祝您生活愉快！
此致
敬礼
回复投诉信范文 篇二
尊敬的顾客，
您好！首先，我代表公司向您对我们服务不满的投诉表示诚挚的歉意。感谢您对我们公司的支持，并抽出宝贵的时间向我们反馈问题。我们非常重视您的意见和建议，将认真对待，并采取相应的措施进行改进。
关于您在投诉信中提到的产品质量问题，我们深感抱歉。为了解决这个问题，我们已经对我们的供应链进行了重新评估，并加强了对产品质量的监管。我们将与供应商进行深入的交流和沟通，以确保提供给客户的产品质量能够得到有效控制和保证。
其次，关于您在投诉信中提到的配送延误的问题，我们深感遗憾。我们将与物流公司进行沟通，并要求他们加强对配送进度的监控和管理。我们会与物流公司共同努力，确保您能够及时收到您的商品。
最后，关于您在投诉信中提到的客服人员态度不好的问题，我们深感抱歉。我们将对客服团队进行再次培训，加强他们的服务意识和沟通能力。我们会确保每一位客户都能够得到热情友好的服务。
再次感谢您对我们公司的支持和理解。我们会认真对待您的投诉，并采取相应的措施来改进我们的服务质量。如果您还有任何问题或意见，请随时与我们联系。
祝您生活愉快！
此致
敬礼
回复投诉信范文 篇三
Dear Manager,
Last weekend,I bought a mobile phone of your company`s on the I find out some serious quality problems of this mobile phone.
First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.
Secondly,this type phone has been sold who bought your company`s phone can`t find any way to exchange a new phone.
What`s more,the type of your company`s phone is more advanced than other mobilephone` in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!
All in all,it is said that "customer First".So you must try your best serve for your you should send a new mobile phone to me in a short `t put off your action,customers who bought your company`s phones just like me,we are angry!
Yours,
Bumanyi
回复投诉信范文 篇四
Dear Mr。 Chang:
On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Li Ming
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回复投诉信范文 篇五
Florence Trunkemeyer
College of Business
Ball State University
Muncie， IN 47300
November 15， 1998
General Computer Corporation
Engineering Department
. Box 73219
Fort Worth， TX 76108
Dear Sir:
With reference to our order 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.
Yours sincerely，
(Signature)
回复投诉信范文 篇六
Dear Mr. Gao,
I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.
Yours Sincerely
XXX
